One of the most important aspects of pre-selling is providing potential customers with an image of themselves. This is done through the use of testimonials and case studies. Testimonials and case studies provide first hand examples of past clients and their experiences. They are personable, easy to relate to, and provide an opportunity for potential customers to visualize themselves as an actual customer. A huge part of public relations is creating a relationship with the public. Testimonials help create a relationship and should be added on a regular basis.
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